General

How can I get in touch with you?

Please see our contact us page.

I haven't received my ticket confirmation?

When you have completed your ticket purchase you will have receive a ticket confirmation email.  Make sure you check your main Inbox and Junk in case it has ended up there You will also receive an email to set up an account where you can see your purchased tickets. You can always log into this account to see the tickets you have purchased and your dispatch details.

Can I get into the event with just my ticket confirmation?

No, your ticket confirmation email confirms you have purchased your ticket. However your actual ticket will be received separately as an e-ticket or by post depending on the event.

Refunds

Can I get a refund for my event ticket?

Please see details on our Terms and Conditions page

Receiving tickets

I've changed my address?

If you need to update your dispatch details log into your customer account and you can amend them there.

When will I receive my ticket?

Tickets are usually sent 7 days before the festival

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